KSENIYA

Customer Support Specialist with experience in remote chat and email support. Strong written communication skills and self-motivation; quick learner able to adapt to new tools and processes. Familiar with CRM systems and online payment processing. Willing to work night shifts and flexible, maintaining strict data confidentiality and a high level of accuracy under pressure. 

WORK EXPERIENCE 

Mar 2025 – Sep 2025 

Customer Support Specialist, BetaPay 

Handled Russian-language chat support: processed customer inquiries, assisted with payments and account verifications, resolved common issues 

Business assistant, BetaPay 

• Supported management with task coordination, communications, and reporting. Processed payments and assisted with technical and organizational tasks. 

• Taking meeting minutes, managing task lists, and monitoring the implementation of agreements 

• Organizing and supporting business trips: booking transportation and accommodation, preparing itineraries and documents 

• Supporting the onboarding of new partners and clients, collecting and verifying necessary documents 

SKILLS 

Customer support (chat, email) with proficiency in CRM platforms and MS Office. Payment processing, user verification, and strict data confidentiality. Excellent communication skills (active listening and empathy). Adaptability and attention to detail; strong organizational and problem-solving abilities. Proficient with technology (reliable home office setup: high-speed computer, headset, internet)